Regulatory Compliance
For small to mid-size community-based organizations, regulatory compliance can overwhelming. There are federal, state, and local standards that the organization must meet and they are constantly evolving all while resources to lead and support these complex systems are limited.
I believe that the Compliance program is one of the most important ways to protect any highly-regulated organization. At its core, an effective system of compliance promotes organizational accountability and responsibility and assures that the colleagues are meeting both legal and ethical obligations. But how you approach this can be very overwhelming.
At CDG Consulting, we help untangle this for you and offer practical and supportive consulting services to give you confidence as you navigate and adapt to this very complex and ever-changing world of compliance.
Risk Management
Over the years, I've learned that 'fear' is real a part of leadership. As leaders, we worry about what we don't know, what could go wrong, and how bad it would be for the organization.
It's dizzying! The 'threats' these days of everything that can go wrong and that internal calculator of 'how bad it will be when it does' plague the minds of many leaders.
Threats are risks. And not many organizations have the resources for formally understanding and managing these risks. At CDG Consulting, we operate based on a simple mantra around risk...
Silence breeds fear,
Information breeds confidence!
We believe that Risk Management is simply adding a structured process to help you and the organization identify, assess, prioritize, and control for threats.
It begins with an assessment to help you see risks objectively. Then we build a plan and a system to help minimize, monitor, and ultimately manage the probability and/or impact of a threat occurring.
Risk management (assessment and response) is one of the foundations of an effective compliance and integrity program (and they help keep leadership from drowning in fears). It helps you better prioritize and allocate resources to change that fear into power.
SERVICE DESIGN
Organizations, strategically or opportunistically, develop a collection of services and resources to serve their mission and with a variety of standards and requirements.
Service design is a simple, structured activity that helps the organization see operations. It brings together the collection of services with the policies, processes, and procedures to make sure everything is working optimally. By focusing on service design, you ultimately improve the employee experience, the regulator's experience, and the persons served experience.
Service design helps bring more order to a system that can often feel complex and overwhelming.
At CDG Consulting, we believe that a well-designed process, policy, and procedure for a cluster of services will get the exact intended results.